Privacy Policy

Compass AI Strategies, LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, contact forms, booking forms, phone calls, email communications, and text messaging.

Information We Collect

We may collect your name, phone number, email address, business information, appointment details, and any information you choose to share about your inquiry, business needs, or reason for contacting us. We also keep communication records related to calls, emails, texts, forms, and appointments.

The website may collect technical information such as browser type, device information, pages viewed, referring pages, approximate location, IP address, and similar website usage information.

How We Use Information

We use submitted information to respond to inquiries, schedule and manage appointments, send appointment confirmations and reminders, deliver consulting services, follow up about engagements or service-related communications, send marketing communications to those who have opted in, maintain internal records, and improve operations and client communication.

Text Messaging Privacy

If you provide your mobile phone number and opt in to receive text messages, Compass AI Strategies, LLC may send text messages in the following categories: appointment scheduling, confirmations, and reminders; service notifications and account updates; two-way conversational support and consultation; and marketing or promotional messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Email Communications

If you provide your email address, we may use it to respond to inquiries, confirm appointments, deliver services, and, if you opt in, send marketing communications. Every marketing email includes a clear sender identification and an unsubscribe link. You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by emailing info@compassaistrategies.com. We honor unsubscribe requests promptly, consistent with the CAN-SPAM Act.

Cookies And Website Tracking

The website may use cookies or similar technologies for site functionality, analytics, security, and performance. You can adjust cookie settings through your browser.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect information submitted to us. No website, email, text message, or electronic system can be guaranteed completely secure.

Your Choices And Rights

You may contact us to request access to, correction of, or deletion of personal information, subject to legal and recordkeeping obligations that may apply.

You may opt out of text messages at any time by replying STOP. For help with text messages, reply HELP, call 910-761-0761, or email info@compassaistrategies.com.

You may opt out of marketing emails at any time using the unsubscribe link in any marketing email or by emailing the address above.

Children's Privacy

The website and our SMS and email programs are intended for users who are 18 years of age or older. We do not knowingly collect information from anyone under 18.

Third-Party Services

The website and our communication tools may rely on third-party service providers (for example, hosting, scheduling, email delivery, SMS aggregators, and CRM platforms) to operate. These providers are bound by their own privacy obligations and are used only as necessary to deliver our services.

Changes To This Policy

We may update this Privacy Policy from time to time. When we do, the Effective Date at the top of the page will be updated. Continued use of the website, SMS program, or email program after a change indicates acceptance of the updated policy.

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